Privacy Policy

Access Logan Inc.
ABN: 83 790 599 607
Unit 1, 1–3 Helen Street, Hillcrest QLD 4118
Effective Date: June 2025

1. Introduction

Access Logan Inc. ("we", "our", "us") is a non-profit incorporated association committed to supporting people with disabilities, their families, and carers through advocacy, referrals, and community engagement activities. Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to carry out our services. This may include:

• Full name and contact details (phone number, email, address)
  
• NDIS participant number and plan details
  
• Date of birth and gender
  
• Health or disability information relevant to referrals or advocacy
  
• Emergency contact details
  
• Information provided in feedback or complaint forms
  
• Website interactions (e.g. cookies, IP address if visiting our site)
  

We may also collect sensitive information with your explicit consent where necessary to provide services or support.

3. How We Collect Personal Information

We may collect your personal information:

• Directly from you (via forms, phone calls, emails, online registration or in person)
  
• From your nominated support coordinator, carer, or legal guardian
  
• Through participation in our events, workshops, or consultations
  
• Via our website, social media platforms, or third-party service providers (e.g. Eventbrite)
  

4. Why We Collect Your Information

We collect, hold, and use your personal information to:

• Provide advocacy and support services
  
• Assist in achieving your NDIS goals
  
• Refer you to appropriate providers within our network
  
• Communicate with you about events, programs, or changes to our services
  
• Keep records of attendance and engagement
  
• Improve our service delivery and operations
  
• Meet legal or regulatory obligations
  

5. Disclosure of Personal Information

We may disclose your personal information to:

• NDIS service providers you’ve agreed to engage with
  
• Government or regulatory agencies as required by law
  
• Our professional advisors (e.g. legal, accounting)
  
• Technology or event platform providers we use for delivering services (e.g. Google, Microsoft, Eventbrite)
  

We will not share your personal information for marketing or commercial gain.

6. Storage and Security

Your personal information is stored securely in electronic and/or physical formats. We take reasonable steps to ensure data is:

• Protected from misuse, interference, loss, and unauthorised access
  
• Encrypted where appropriate
  
• Stored only for as long as necessary or required by law
  

Only authorised staff and volunteers who need to access your information to perform their duties are allowed access.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary. To do this, contact us using the details at the end of this policy. We will respond within a reasonable time.

8. Website and Digital Interactions

We may collect basic information when you use our website, including IP address and browsing behaviour, to improve user experience and site performance. Cookies may be used, and you can adjust your browser settings to disable them if you prefer.

9. Complaints

If you have a privacy-related complaint or concern, please contact us. We take complaints seriously and will investigate and respond promptly.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
  
• Phone: 1300 363 992
  

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. The latest version will always be available on our website or upon request.

11. Contact Us

For any questions, requests, or complaints regarding your privacy, please contact:

Access Logan Inc.
Unit 1, 1–3 Helen Street
Hillcrest QLD 4118
Email: info@getaccess.au
Phone: 0449 578 655